Meg Hillier MP, Labour’s Shadow Energy Secretary, responding to Ofgem’s decision to fine British Gas £2.5 million over customer complaint handling, said:
"Ofgem’s decision to fine British Gas over its customer care record is a further knock to public trust in the UK’s energy providers.
"The big six energy companies have a near monopoly over the market, supplying over 99 per cent of customers with energy. So-called customer choice in the energy market is limited to whether to switch between a confusing array of energy tariffs set by companies, who are all increasing their prices unfairly and disproportionately. David Cameron promised he would take action to prevent excessive price rises - he is breaking that promise.
"We need greater competition in the market. That is why Labour is calling on the Government to force the energy companies to pool the power they generate and make it available to any retailer. This would help drive down prices."