Liz Kendall MP, Labour's Shadow Minister for Care and Older People, responding to Government plans to allow older people and their families to rate care homes and providers online, said:
"Older people and their families are desperate for more information about the care that’s available, especially from a trusted source.
"They want to know that care homes are safe and of a good quality, and that residents are treated with dignity and respect.
"However, providing feedback from users and their carers - however welcome - must not be a substitute for a proper, consistent and effective system of regulation for social care.
"The Government's proposals for Healthwatch, the new patients’ rights group, are also completely inadequate.
"National Healthwatch lacks the independence required to make a real difference, as it will be a mere sub-committee of the Care Quality Commission, and local Healthwatch groups won't have the power or resources necessary to really champion users' needs on the ground."