Chi Onwurah MP, Labour’s Shadow Cabinet Office Minister, commenting on the National Audit Office’s report Digital Britain Two: the usability of government digital services, said:
“I welcome the NAO’s recommendation that Ministers should make clear how the Government will help those who cannot or do not want to go online when launching new digital services. Particularly given the Government’s failing broadband policies and the low levels of trust found in the report in handing over personal details to the Government.
“Digital services are an opportunity to deliver public services in new and innovative ways as well as making savings. But with half of over 65s and three quarters of over 75s not online, and most of those not planning to get online, Ministers are leaving many people who rely on face to face services behind.”