Jamie Reed MP, Labour’s Shadow Health Minister, responding to reports that NHS Direct has withdrawn from providing NHS 111 in two areas, said:
“Labour warned the Government that NHS 111 was not fit for purpose, but the Department of Health pressed ahead with the roll-out regardless.
“Now patients in two more areas face uncertainty over their service.
“Ministers have broken up NHS Direct, a successful national service, in favour of a privatised one lacking enough staff and letting too many calls go unanswered. Experienced nurses now handle fewer than one in five calls, leaving call centre operators directing increasing numbers of patients to A&E.
“David Cameron is responsible for the shambolic introduction of NHS 111 and it’s fuelling the chaos in England’s A&E departments. Labour has called on the Government to urgently review NHS 111 arrangements”.<div>